Unify by Bruntwood provides specialist cleaning solutions across commercial, retail and industrial property. Passionate about our customers and our people, we aim to lead the way in providing solutions that are exceptional, flexible and always built around our customers.
Our cleaning solutions are always tailored to your needs, supporting productivity, wellbeing, and great first impressions. We combine dependable day-to-day delivery with a deep-rooted commitment to sustainability, fair employment and social value.
Here is a link to our website and our Linkedin page to give you a feel for who we are and what we do: Unify - Unify LinkedIn
Here are some videos to give you an idea of the industry we operate in and our parent company:
Bruntwood
Sustainability at Bruntwood
Ways of working and the team:
This role will primarily be based at our head office in Manchester City Centre - Union, however we also operate across Leeds and Liverpool, so there will be some travel to these locations when needed.
Some examples of the space we operate in include (hyperlinked below):
Bloc, Alderley Park, Circle Square, Pall Mall, West Village & The Exchange
You’ll work closely with another experienced Operations Manager, complimenting each other's skill sets to support 11x direct Area Cleaning Managers, as well as indirectly a large number of Cleaning Supervisors and Team Members.
Expansion:
Unify goes from strength to strength - growing from 210 to 370 customers in 2025, and our growth plans are to reach 500 by the end of 2026. So it’s vital we scale in the right way, where this role will play a crucial part.
What we’re looking for:
- We’re open to all kinds of industry backgrounds, it is however integral that you have supported a large workforce of customer facing colleagues, whether that be but not limited to hard/soft services, retail
- You’ll be a confident leader with the ability to manage direct and indirect reports effectively, listening to ideas, challenging where necessary, but ultimately creating a vision for the team to deliver, that is inspiring and aligns with our values
- You’ll be a Strategic thinker, leading strategic change and embedding initiatives with proven ability to influence at all levels.
- Demonstrate a high level of resilience and adaptability when faced with conflicting business challenges, service challenges or tight deadlines
- You’ll be collaborative, keen to work collectively to drive growth in line with the companies values and ambition
What you’ll be doing:
- Translate the Unify strategy into clear, well-defined operational plans that align with our culture and values
- Leading from the front you will be responsible for managing, coaching and mentoring a team of Area Managers within a defined geographical location.
- Review existing processes and procedures to ensure they are effective and will support future growth.
- Build and maintain effective relationships with suppliers, customers and internal stakeholders that enable you to constantly improve the service
- Identify operational risks and work alongside Health & Safety professionals to ensure all activities meet all relevant Health & Safety requirements. This will include ensuring an effective training plan is in place for all colleagues.
- You’ll develop KPIs to measure performance and use your expertise to initiate and lead future focussed solutions
- Collaborate with the Commercial team to support sales and deliver the account management strategy
- Lead with compassionate; we care about our colleagues and so the expectation is to nurture and support our teams to encourage business growth in the right way. Considering retention and reward.
- Work with the People Team to develop a scalable engagement strategy that provides a structure for two way feedback, drives colleague engagement and supports customer retention.
- You’ll set clear expectations, instill accountability and create an environment so colleagues are engaged, motivated and proud of the work they do.
- Create a clear talent pipeline of colleagues capable of supporting our future growth plans.
- Lead a team of Area Managers to deliver the Unify account management strategy consistently
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity - 26 weeks fully paid leave
- Interest free learning loans to help you develop new skills
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
The deadline for applications will be Tuesday 21st April. You’ll be contacted by our recruitment team by the close for Wednesday 22nd April as to whether your application has been successful or not. We’ll be holding 1st stage interviews at our Union office w/c 27th April at our Union office in Manchester City Centre with a tour of the office space. You’ll then get a call from the recruitment team either with feedback, if you are interested and invited back to 2nd stage these will be held w/c 4th May, with a view to making a decision before Friday 8th May
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