We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
Some examples of our varied portfolio include: Bloc, Alderley Park, Circle Square and Pall Mall
Have a look at these videos to give an insight into who we are:
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Sustainability at Bruntwood
The internal title for the role is Product Specialist, you can download the full description at the bottom of our website advert. You’ll be based at our Union office in the centre of Manchester - opposite the town hall.
What we’re looking for:
A positive customer focused attitude is important for us in this role which is why the following bullet points are so crucial. It would be beneficial if you have experience communicating with customers via phone in a workplace environment.
- Excellent verbal and written communicator and comfortable with a role that is phone oriented.
- A ‘can-do’ attitude with the ability to step up to the challenges of working in a dynamic and evolving organisation by working collaboratively in a team.
- Someone who’s enthusiastic and passionate about people, keen to provide an effortless customer experience in each and every transaction and not afraid to chase leads.
- Bring your personality to work and interact with people on a human level to build strong relationships with all stakeholders.
- A curious and proactive individual, with high attention to detail and a drive to go over and above for customers. Motivation and a positive attitude are key to this role.
Job purpose:
This role is an integral part of our Commercial team within Bruntwood, managing workspace enquiries we receive through our website - linked here - qualifying key information via phone calls/email and live chat, collectively working with the Commercial Surveyors to arrange viewings.
What you’ll be doing:
- First contact for inbound leads for our products responding, influencing and gaining interest in viewing our spaces.
- Discussing customer and prospective customer needs through telephone, email and live chat and evaluating our product range for best fit and if there isn’t anything immediate, discussing alternative options.
- Managing a multi-stage lead follow-up process that ensures we maximise the conversion of initial interest to opportunity and viewing.
- Collaborating with and supporting the Commercial team by managing the enquiry pipeline, booking in viewings and driving deals through to completion.
- Logging all leads and live enquiries onto our CRM, use the system to effectively manage lead tasks and ensure accurate data availability.
- Developing a thorough understanding of Bruntwood’s products through regular site visits, staying up to date on availability and pricing structures.
- Maintaining a strong awareness of key brand USPs across all operating regions through consistent cross-departmental collaboration.
- Conducting inbound and outbound calls in a personable but professional manner.
- Collecting and analysing customer data, identifying trends and sharing insights with the wider teams, in particular Commercial & Marketing who are key stakeholders/collaborators.
- Actively leveraging AI tools to enhance efficiency and identifying opportunities for process automation within the lead management flow.
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- Company bonus - paid annually
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity / shared parental leave - 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
On our careers page you’ll find our benefits calculator, where you can select what benefits you’d use to calculate the savings you’d make.
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.