At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.
The Area Operations Manager looks after our portfolio of buildings in Birmingham which includes Centre City, Innovation Birmingham, Birmingham Health Innovation Campus and many more.
What we’re looking for:
We are seeking a dynamic and experienced leader, ideally with a background in service, hospitality or property to help elevate our service delivery in Birmingham. With multi-site and management experience, the ideal candidate will be confident in leading and coordinating teams, setting expectations and writing service standards to drive excellence. As we continue to invest into Birmingham, including our pioneer building, Centre City and refurbishments in McLaren and Enterprise Wharf, this role will be instrumental in enhancing the customer experience and ensuring commercial growth.
The successful candidate will have a hands-on approach, fostering key relationships with both internal stakeholders—asset, surveyor and commercial teams—and external partners to create a more connected and collaborative working environment. While building compliance knowledge is essential, familiarity with laboratory spaces (particularly for Birmingham Health Innovation Campus) would be an advantage. A proactive problem solver with influencing skills, you will navigate a matrixed organisation, securing buy-in and consensus while ensuring smooth operations. This is an exciting opportunity to make a significant impact in Birmingham, shaping the future of our customer and community experience.
*You can find more information about the day to day of the role and what we’re looking for by downloading the full job description on the bottom of our website.
Job purpose:
As Area Operations Manager, you will lead our Birmingham Operations team which incorporates: 4 Customer Operations Managers, 2 Facilities Team Leaders, a Customer Community Coordinator and a team of Hosts & Facilities Team Members (35 in total, and growing). Ensuring collaborative working across the buildings and inspiring colleagues to drive our service mission.
What you do:
- Inspire and empower the team to deliver exceptional customer service across the whole portfolio, delivering a best in class customer experience to exceed their expectations.
- Provide strategic direction, leadership and development for our customer facing teams. Our employee experience should align with our customer experience.
- Manage and communicate initiatives, processes and KPIs to enable a highly transparent, credible and impactful service. Share information to ensure that best practice and learning is shared.
- Have the strength to challenge the status quo and confidence to drive through positive change.
- Develop innovative and creative change initiatives that will continually drive and improve our service offering.
- Create, implement and manage operational objectives and processes across your region, while remaining agile and adaptable to the constantly changing environment.
- Leadership of a number of Customer Operations Managers to deliver the strategic objectives of your area as set by the Senior Area Operations Manager.
- Oversee and direct an intelligence based approach to outcome focused services, ensuring that we meet customer expectations.
- Closely manage costs and budgets to ensure that we maximise both time and value for our customers.
- Work with the Development and Construction teams to support the master planning and mobilisation of newly constructed and/or redeveloped office and life science, smart enabled buildings.
- Proactively develop a network of key relationships, seek potential new external partnership opportunities, and work collaboratively across teams to join up our service and to find innovative ways to streamline and enhance our customer experience.
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity - 26 weeks fully paid leave
- Interest free learning loans to help you develop new skills
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.