This role is advertised for 40 hours a week working Monday to Friday on different shift patterns across multiple buildings in Manchester City Centre. Here are a few examples of the buildings you will be covering: Bloc, 111 Piccadilly, Neo, Bond, Union and many more.
At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.
Job purpose:
As a Flexible Host you will play a pivotal customer service role, providing a range of hospitality, concierge and reception services across our portfolio of market-leading commercial properties in Manchester. This position will work across different sites in Manchester City Centre and it will certainly suit you if you enjoy day to day change, working in new offices with new teams each day.
What will you be doing?
- Respond to all resource requests with a mindset to always, no matter where you are, raise the bar and wow our customers
- Support the Inbound Call Handling team when needed, by taking phone calls on behalf of our customers
- Delivering a positive Customer Experience within the building at all times
- Support and facilitate events and meetings within the building
- Facilitate new customer viewings to support the sales process
- Host the meeting rooms, co-working, lounge and other communal amenities, maintaining high standards of presentation
- Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
- Collate all customer intelligence and update systems accordingly to support sales and retentions
- Support the Community Manager to deliver an exciting and engaging customer engagement programme
- Support customers to make connections with each other, using a wide range of tools.
- Participate in wider community events as part of Bruntwood’s Community Strategy through our volunteering programme
- Be a role model to promote wellbeing in the workplace
What are we looking for?
- Skills and experience in hospitality, retail or other service sectors would be highly desirable
- The ability to communicate with people at all levels in a friendly and engaging way
- Comfortable with using new technology such as tablets, smartphones and app based systems
- Enjoy working as part of a team to problem solve and deliver an excellent service
- An inquisitive mind - looking for ways to improve our service
What will you get?
- An opportunity to work with friendly, passionate and experienced teams
- Ability to contribute towards the growth of the company and its direction
- An exciting place to work and a challenging role, full of opportunity and new experiences
- Opportunities for progression in a growing company
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Interest free learning loans to help you develop new skills
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.
We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.
For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.