This role is advertised for 37.5 hours per week worked Monday to Friday across Manchester City Centre with occasional travel to our Manchester Region locations. With that in mind, having a car would be beneficial, as you will be required to drive between multiple sites on a weekly basis.
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 28 days holiday plus you get your Birthday off work and the Bank Holidays on top - and if that’s not enough you can also buy & sell holidays too
- Up to 8% matched pension scheme
- Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
- + Many more benefits that you can read about if you download the role profile attached at the bottom of the advert
As Area Cleaning Manager, you'll manage, develop and motivate a team of Supervisors and Cleaners who are responsible for the delivery of a high standard cleaning service across a diverse portfolio.
You'll be a passionate customer service expert who takes pride in seeing things run smoothly and efficiently. You're comfortable working in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring enthusiasm, dedication and a collaborative spirit to strengthen our culture.
A few reasons why you might want to join us:
Our people mean everything to us and it is the first thing you will notice when you join. It’s not just about creating a thriving experience for our customers, it’s about creating a thriving experience for our colleagues too. You’ll be empowered to make things happen, we’ll invest in your development and you’ll be recognised for your contribution and achievements.
What you’ll be doing:
- Responsible for managing approximately 15 sites, a team of 60 colleagues and circa 30 customers across the sites, delivering a fantastic service across Manchester City Centre.
- Creating, implementing and managing operational objectives for your area, whilst remaining nimble and adaptable to the constantly changing environment.
- You’ll be responsible for the end to end employee lifecycle from start to finish. You’ll be an expert when it comes to finding, growing and keeping talent, leading, inspiring and supporting our teams to deliver their best work.
- Rolling up your sleeves and helping to shape a service that can be scaled for growth. You’ll pay attention to, manage, and execute on the small details.
- Providing operational insight and knowledge, using data to highlight where we need to focus on our customer experience.
- Working collaboratively with the wider team to ensure that the various pieces of our service fit together perfectly for a seamless customer experience.
- You'll be quality driven, pay attention to detail, ensure continuous improvement, efficiency and consistency through standardisation, record keeping and health & safety compliance.
- Advising customers on cleaning specifications and providing tailored quotes based on customer requirements.
A bit about you:
- Whilst a background in contract cleaning isn’t essential, we would benefit from some expertise from someone with an operational facilities/soft services background.
- We are looking for you to demonstrate experience of leading, managing and developing teams.
- Experience of managing a remote team across multiple sites is beneficial.
- Knowledge of delivering a consistent high standard of service to customers and demonstrable experience of delivering this in a fast paced, commercial environment - the desire to deliver a brilliant service is paramount to you.
- You’ll be passionate about people and keen to help shape the working environment to make it an exciting place to be.
- You’ll be able to effectively engage with a cross-functional team and will have exceptional listening, communication and influencing skills.
- Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities.
- Experience working autonomously and taking a data-driven approach to drive commercial decisions.
- You thrive on momentum and experimentation; we're constantly trying new things, improving our processes, building upon our learnings, and getting stuff done.
Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.
To find out how we put this into practice click here
We believe that thriving cities with the best, most sustainable futures are those that are culturally vibrant, equal and environmentally conscious. This is why we’re committed to investing in these areas and where our expertise and passion can make the most impact.
Apply now to find out more!