This role is advertised for 25 hours per week worked Monday to Friday in our lovely Melbourn Science Park location.
At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.
Job purpose:
The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.
What will you be doing?
- Delivering a positive Customer Experience within the buildings and in the park at all times
- Facilitate new customer viewings to support the sales process
- Managing the meeting room booking process from customer booking to payment
- Host the meeting rooms including setting up and refreshing according to customer requirements, maintaining high standards of presentation
- Report potential health and safety risks or maintenance issues to the facilities team and proactively manage customer experience
- Able to manage own workload to flex between essential desk based tasks and building relationships with customers
- Assist the operations team with data entry, document upload and file management
- Collate all customer intelligence and update systems accordingly to support sales and retentions
- Support the Customer & Community Manager to deliver an exciting and engaging customer engagement programme including hosting and promoting events and updating the Bruntwood App
- Support customers to make connections with each other, using a wide range of tools.
- Participate in wider community events as part of Bruntwood’s Community Strategy through our volunteering programme.
- Be a role model to promote wellbeing in the workplace
What are we looking for?
- Skills and experience in hospitality, retail or other service sectors would be highly desirable
- The ability to communicate with people at all levels in a friendly and engaging way
- Comfortable with using new technology such as tablets, smartphones and app based systems
- Enjoy working as part of a team to problem solve and deliver an excellent service
- An inquisitive mind - looking for ways to improve our service
What will you get?
- An opportunity to work with a friendly, passionate and experienced team
- Ability to contribute towards the growth of the company and its direction
- An exciting place to work and a challenging role, full of opportunity and new experiences
- Opportunities for progression in a growing company
On top of the salary advertised you will be entitled to a number of benefits including;
- 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity - 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
Our operations team make up a huge part of our workforce. Therefore it's incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.
We're keen to see applications from diverse backgrounds and actively drive our selection process to be as inclusive as possible for interview.
We'll always do our best to accommodate any adjustments you need at interview. So please highlight this in your application form. If selected, we will get in touch and discuss this before your interview.
We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.
For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.