This role is advertised for 30 hours/week worked Monday to Sunday on a flexible rota. Have a look at our building here - https://bruntwood.co.uk/our-locations/manchester/afflecks/
We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
Afflecks is an iconic indoor market home to more than 75 incredible small, independent traders, designers, makers, creators and retailers of all kinds.
Job purpose:
The Maintenance & Customer Team Member carries out customer service, maintenance and cleaning duties to uphold the highest standards as part of Bruntwood’s service to their clients.
As an Afflecks Team Member you will work as part of a team, within a busy environment representing our brand and vision, undertaking a wide range of tasks to ensure a great experience for our visitors and the best environment for our traders to do business in. Using your own initiative you’ll maintain high standards and service levels, ensuring that health and safety regulations are met.
The building is a busy, vibrant environment in the centre of Manchester. Afflecks is one of the most visited locations in the city with thousands of local people, students and tourists entering its doors each week - every day is different and fast paced.
What you'll be doing:
- Be a passionate ambassador for Afflecks and it's independent businesses
- Maintain high standards of presentation around the entrance and surrounding grounds to the venue as well as all common parts including staircases, lifts, toilets and corridors
- Open and lock up of venue where required
- Completing day-to-day maintenance and cleaning tasks and reacting quickly to resolve any building or standards issues throughout the day
- Assisting with day to day communication, maintenance and cleaning
- Placing orders using company systems
- Logging calls for reactive works using company systems
- Assisting trader partners with communications and operational issues and escalating any major issues to the Retail Operations Manager
- Undertaking required tasks to comply with H&S regulations, spending your day continually monitoring the building to ensure the safety and security of all company property
- Providing support, observation and conflict resolution to trader partners when difficult situations arise.
- Ensuring the safety and security of all Bruntwood property, its retailers, visitors, employees and their personal belongings by means of patrolling, observation and taking an active role in safety systems and procedures
- Responding and dealing with any occurrences, incidents and reporting any suspicious activity to the manager
- Answering customer and trader queries and resolving problems via phone, email and in-person
What are we looking for:
- Have a great understanding of the history and culture of Afflecks, and be the strongest ambassador for it's values and brand
- Understand the benefits and challenges of small businesses/independent traders, and be a champion of indie shopping
- Able to communicate and empathise with a wide range of personalities, an excellent communicator at all levels
- Proven skills within a similar position in a relevant industry e.g. retail, hospitality, building services
- A basic understanding of building maintenance and painting and decorating - or a strong willingness to learn
- Knowledge of general security/loss prevention techniques in a retail or similar environment
- Good written communication and IT skills
- Able to work independently or under direction, and work alone or collaboratively in a team environment
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 28 days holiday (pro rata) plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity - 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
Our operations team make up a huge part of our workforce. Therefore it's incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.
We're keen to see applications from diverse backgrounds and actively drive our selection process to be as inclusive as possible for interview.
We'll always do our best to accommodate any adjustments you need at interview. So please highlight this in your application form. If selected, we will get in touch and discuss this before your interview.
Apply now to find out more.