This role is advertised for 25 hours per week, worked Monday to Friday in our lovely Stamford Quarter location (Altrincham). The salary advertised is £16,000 - £18,000 for 25 hours/week (pro rated from the full time salary £24,000-£27,000 for 37.5 hours/week).
We are commercial property specialists operating sites across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
Stamford Quarter was acquired by Bruntwood in 2019 as a joint venture with Trafford Council, the overall vision is to create a true mixed use destination, which will see the blending of retail, hospitality, workspace, residential and quality public realm to create a dynamic town centre hub which is both complementary and additive to Altrincham’s current offering.
What we’re looking for in a nutshell
As a Customer Experience Executive you will be highly active and adaptable, as you will be on your feet for extended periods and managing multiple tasks simultaneously focusing on elevating customer experiences. You will play a pivotal role in supporting the Customer Operations Manager, taking charge of customer events and making sure the Bruntwood standards are upheld on a daily basis.
And on that note, we are keen to see applications from candidates who are passionate about delivering exceptional customer experience, with experience in supporting & delivering events and customer relationship management.
What you’ll be doing:
- Work closely with the Customer Operations Manager to ensure the smooth operation of the scheme
- Liaise with events manager and other stakeholders to deliver any planned initiatives
- Work closely with our marketing team to help deliver a number of meaningful events for customers in your scheme. Assisting with social media accounts as and when required
- Work with the central finance team to ensure correct financial records are kept of all income and expenditure. Correct handling of all invoices/purchase orders when required
- Develop a one team approach within your scheme to ensure we have a consistent and collaborative approach to getting things done
- Be able to flex and support both Head of Retail Operations and Customer Operations Manager on a weekly, daily and even hourly basis. No day is likely to be the same.
- Everything you do should link back to our Service Mission
- Maintain, establish and develop close working relationships with all internal and external customers
- Maintaining relationships with all contractors and third parties ensuring compliance with contracts
- Assist in the creation of a monthly management report
- General office admin duties as required.
We really believe that if you’re brilliant to work with, you deserve brilliant things in return:
- 25 days holiday (pro rata) plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
- 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
- Sabbatical of up to 12 months so you can take a career break after five years with us
- Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
- Life assurance cover for all colleagues
- Up to 8% matched pension scheme
- Discounts & cashback at leading retailers
- Enhanced maternity - 26 weeks fully paid leave
- Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.