This vacancy is now closed

Property Services - SciTech
Manchester City Centre
Employment type
Closing date

This role is a 12 month fixed term contract and it is advertised for 40 hours a week, working Monday to Friday. You will be based at 111 Piccadilly, but will also look after Manchester One.

We are commercial property specialists operating sites across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

From exclusive events and networking opportunities to our spaces that are designed to put wellbeing first, there’s something to help every business thrive. To support our purpose of Creating Thriving Cities, we're continuously expanding the Bruntwood Group to help different specialisms and businesses reach their full potential.

Job purpose:

The Customer & Community Coordinator plays a pivotal role in our day to day operations, helping coordinate our front of house teams and supporting the onboarding of new customers in our Service Space buildings. You will be the important link between the Customer Operations Manager and Community Engagement Manager and able to deputise for these roles where necessary. 

This is a unique role where your creative thinking can be shaped to deliver a unique customer experience. We are really keen to see applications from candidates with experience in hospitality, events and community management and ultimately, with a passion for coordinating communities.


What you do:

  • Provide a pivotal role in our day to day operations throughout your area.
  • Helping train and coordinate teams who deliver our front of house experience in our buildings, implementing new processes and procedures that enhance our service.
  • Develop a one team approach within our buildings to ensure we have a consistent and collaborative approach to getting things done.
  • Community will be a big part of your role and that means you will get involved in working with the Community Engagement Manager to help with organising events and promoting them for our customers & colleagues.
  • Champion the community events programme through team engagement sessions and externally facing collateral.
  • Support the onboarding of new customers in our Service Space buildings.
  • With your Customer Operations Manager you should be a guardian of our CRM system to make sure key stakeholders receive a rich stream of data from our customers consistently
  • You must be relentless on standards and take full accountability on a daily basis in your area
  • Be confident and capable to step in to support our customer and community managers to ensure an excellent standard of service is provided at all times
  • Be part of the ‘On Call’ rota, where for a week at a time, you will be the first point of call for any urgent queries outside of working hours in regards to the Manchester City Centre building portfolio.

What we’re looking for:

  • As a perfectionist with high expectations and standards, you will deliver practical results, with a bias to action and extraordinary attention to detail.
  • As a champion of our front of house experience, you’ll be a role model, able to influence your wider team to deliver exceptional service at all times.
  • You will be highly responsive to customer requests/service issues and will use your initiative to meet deadlines and make sound decisions.
  • Able to think on your feet and bring creative and innovative solutions to the table while maintaining great time-management and prioritising skills.
  • Everything you do should link back to our Service Mission.
  • Possess a passion for curating and delivering industry leading programme of events and bringing together like minded individuals.


On top of the salary advertised you will be entitled to a number of benefits including;

  • 25 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
  • 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
  • Sabbatical of up to 12 months so you can take a career break after five years with us
  • Free Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
  • Life assurance cover for all colleagues
  • Up to 8% matched pension scheme
  • Discounts & cashback at leading retailers
  • Enhanced maternity - 26 weeks fully paid leave
  • Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill


In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

When developing our communities, we pursue local partnerships which focus on harnessing talent and creating equal working opportunities for people from all different backgrounds. Doing this internally is just part of the picture — we also help our customers to create diverse workforces and benefit the community by growing in a socially-responsible way.

Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves.